RETURNS & EXCHANGES

1. What is your return policy?
You may wish to exchange or return your purchase within 30 days of receipt. We seek your cooperation to ensure that the returned item is new and in unused and unworn condition, with the original packaging intact. There can be cash refund or product replacement. All return or exchange must be accompanied by an email notification. 

 

2. What should I do if I received a faulty or incorrect item?
Kindly email us at joresense@gmail.com along with a picture of the faulty item, a description and your order number. A one-for-one exchange will be arranged. If the item is not in stock, we will refund you in cash or send you a voucher code to be used on your next purchase.

In the unexpected event that you received an item that does not match the one you ordered, please inform us at joresense@gmail.com and provide us with your order number. Our e-Customer Care Personnel will make the necessary arrangements to rectify the unfortunate error.

 

3. Can I return an item at Jo're Sense's office?
You are welcome to send the return parcel back to us at our office. Before doing so, you need to contact us at joresense@gmail.com for the arrangement.

 

4. Will you refund my return delivery charges?
Delivery charges for return item and transaction fee for a refund for cash are needed to be paid by purchaser. 

 

5. What is a Return Authorization Reference Number?
To help us process your returned item, we require you to obtain a Return Authorisation Number. Simply notify us via email, attach a copy of the order confirmation email and an image of the item that you plan to return. You will receive the number once your return request has been approved. We regret that returns will not be accepted for items not accompanied by an official Return Authorisation Number.

 

6. How will I know whether you have received my returned items?
We will notify you via email the moment we have received your returned items. So rest assured that we will keep you informed of the return process.

 

7. How will I receive the refund?
As soon as your returned items have been received and verified, we will credit the refund into your Pay Pal account or a product replacement . 

 

8. How soon can I expect to receive the refund?
We will credit the amount into your Pay Pal account as soon as your returned items have been received and verified. We will take about 3-5 working days to refund to you once we have received your returned items.

 

9. You have refunded me an incorrect amount. What should I do?
If you encounter such a situation, kindly seek assistance from our e-Customer Care Personnel. You can contact them at joresense@gmail.com to resolve the matter.