SHIPPING INFORMATION

1. How much would be the shipping cost?
COUNTRY DELIVERY RATE
Malaysia (East) 12 MYR
Malaysia (West)  8  MYR

*Note: Free Shipping for any purchase of 30ml perfumes.

 

2. How many days do deliveries usually take?
COUNTRY METRO AREAS NON-METRO AREAS
Malaysia (East) 1 - 4 Working Days 2 - 6 Working Days
Malaysia (West) 1 - 3 Working Days 2 - 5 Working Days

 

3. Could you deliver my orders on weekends or on Public Holidays?
We regret that our courier partner company does not make deliveries on Saturday afternoons, Sundays or on Public Holidays. You may like to arrange to have your purchase delivered during the first half of Saturday.

 

4. How will I know if you have received my order?
Upon receiving your order, we will send you an acknowledgement note via email. Should there be any unforeseen reason and we are unable to fulfill your order, you will be notified immediately, and the payment for your items will not be processed.

 

5. How do I keep tab on the shipment of my items?
You will find a tracking code in the Order Confirmation email that we send to you. Simply click on the tracking code to check the status of your shipment and assess how soon before it reaches the delivery destination. Kindly note that tracking data may take up to 24 hours to be updated.

 

6. Could I change my delivery address after my order has been dispatched?
As our online store is set up to process your orders quickly and efficiently, we regret that we are not able to change the delivery address after the order leaves our premises. Kindly decide on a suitable address when you are completing your order.

 

7. What should I do if I notice an error in my personal details after Checkout?
Please kindly contact our e-Customer Care Personnel at joresense@gmail.com to assist you. Please advise us your order number and a simple explanation to describe the error. While we cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmost to ensure your shopping experience remains a pleasant one.

 

8. My order includes multiple items but only one of them arrived. What should I do?
Your items will arrive in separate parcels if you had placed orders separately. But if they were part of a single order, please let our e-Customer Care Personnel look into the unusual occurrence by writing to us at joresense@gmail.com.

 

9. Which countries do you ship to currently?

Jo're Sense e-Shop ships within Malaysia. More countries and locations will be included in the near future.